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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services makes it so you do not have to worry about access to spare parts.
B) HP Services removes the burden on your IT team so they can focus on the core business tasks.
C) Replacement of HP products costs less if customers only use HP devices.
D) HP Services allows you to avoid unexpected costs after the base warranty expires.
E) HP products are less likely to need repairs if HP professionals are monitoring them.

2. How do HP Services help customers save money and simplify processes? (Select two.)

A) They cover 80% of out-of-warranty repairs.
B) They cover in-warranty devices from non-HP brands.
C) They enable customers to concentrate on core business activities.
D) They limit unexpected costs.
E) They provide free delivery.

3. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) How do you make changes to BIOS settings for the new PCs that arrive at your site?
C) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
D) How do your employees currently migrate their data?
E) Do you have employees who travel frequently?

4. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Sales Central
B) HP Cross Sell Solution
C) HP Support Center
D) HP Cirrus

Solutions: