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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Ramp-up support
B) Robust Service Level Agreements (SLA)
C) SAP system backup
D) 7 x 24 root cause analysis

2. What is the Service Level Agreement (SLA) for Initial Response Time for high priority issues?

A) 4 hours
B) 1 hour
C) 2 hours
D) 8 hours

3. What are key components of SAP Enterprise Support offering? (Choose two)

A) Extended Product Support
B) Implementation Roadmap
C) Mission Critical Support
D) Global Support Backbone

4. You opened a message and want to request for an update.
How can you do that?

A) Via the report Synchronize Messages (RNOTIFUPDATE01)
B) Via the action Update Message with SAP
C) Via e-mail
D) Via SAP Service Marketplace

5. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integer
C) Integration
D) Integral

Solutions: