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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. As a technician, you want to complete multiple activities. Which process allows you to do that in the SAP Field Service Management mobile app? Choose the correct answer.

A) Complete Smarform
B) Group checkout
C) Standard Checkout
D) Save Efforts

2. What options does a technician have to record travel time against an activity in the SAP Service Management module app? Choose Three correct answers.

A) From the activity record after the workflow step is set to Finished
B) From the Home page menu by creating a manual entry
C) From the Equipment menu after checkout
D) From the Efforts menu by selecting the Activity object type
E) From the activity menu by creating a manual entry

3. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.

A) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
B) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
C) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
D) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
E) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'

4. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.

A) Blackberry
B) Windows phone
C) Windows desktop
D) Android
E) iOS

5. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.

A) Create a follow-page activity from within the service call
B) Create a follow-up activity from the Expenses page.
C) Create a follow-up activity from the Efforts page.
D) Create a follow-up activity from the Smart fom page.

Solutions: