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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has an existing OmniScript that agents use to create new billing accounts. It currently has three steps to capture the required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers

A) Configure the save for later property
B) Use a single DataRaptor to save the information
C) Combine the three steps into one step
D) Create a reusable OmniScript for this process

2. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Salesforce Knowledge
B) Salesforce Lightning
C) Omniscript Designer
D) Salesforce Classic

3. What business problem does DataRaptor solve?

A) It combines multiple steps and processes into a single server call.
B) It guides humans through a complex business process.
C) It allows developers to create complex API queries declaratively.
D) lt removes the need to code data mappings for data transformations.

4. A consultant is tasked with migrating Calculation Matrices and Procedures as Decision Matrices and Expression Sets respectively.
What is a key consideration when migrating Calculation Matrices and Procedures?

A) Looping procedures cannot be migrated as expression sets.
B) Matrices can be migrated without considerations.
C) Procedures can be migrated without considerations.
D) Matrices can be migrated with minimal considerations.

5. A company is designing a new console for contact center
agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:
* "Open" cases with case description, case open date, case type,
assigned to and priority fields. Open cases should be highlighted with
a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date
fields with a link to duplicate cases.
How should the consultant design the FlexCard solution to meet these
requirements?

A) Using a single FlexCard with three flyouts
B) Using a single FlexCard with three states
C) Using a single FlexCard with multiple card filters
D) Using three FlexCards

Solutions: