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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

A) Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
B) Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
C) Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
D) Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

2. universal containers wants to provide a view of emergency work that is only visible to dispatchers What should the consultant do to meet the requirement?

A) Custom lightning component
B) Custom list view
C) Custom report in a private report folder
D) Custom gantt filter

3. AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the systemadministrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A) Create a process to change the owner of the serviceappointment to the assigned technician.
B) Enable the sharing features in the Field Service settings in the Setup menu.
C) Configure a sharing rule to share dispatched service appointments with the assigned resource.
D) Create a user territory for the technicians' primary and secondary territories.

4. universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?

A) Create a work rule with two required skills
B) Create a crew with two technicians
C) Create a two-service crew

5. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.
B) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
C) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
D) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

Solutions: