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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. Universal Containers uses Kanban to complete its Salesforce development. In the middle of a sprint, the sales manager submits an important item to the team.
What should the business analyst do next?

A) Ask the team to reprioritize the backlog and work on the item at the top.
B) Ask the team to commit to the work for the next sprint.
C) Ask the team to pivot and complete the work immediately.

2. A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?

A) Give a perspective from a relatable persona that shows the development team can solve their business challenges.
B) Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
C) Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.

3. The business analyst (BA) implementing Salesforce at Cloud Kicks is interacting with many different people throughout the company. Some of the subject matter experts (SMEs) are difficult to engage, and the BA is struggling to get the information they need.
What should the BA do when they find it difficult to get a response?

A) Limit effort to contact the unresponsive SMEs.
B) Escalate the concern to the SMEs' manager.
C) Put extra effort into following up with the SMEs.

4. Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

A) Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
B) Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.
C) Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

5. A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops for an upcoming Sales Cloud implementation.
Which documentation is mast beneficial for the BA to define the scope of the project?

A) Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map
B) Value Stream Map
C) Detailed Process Map

Solutions: