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Pegasystems PEGAPCSA86V1 Exam Syllabus Topics:

Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. Which source do you select for a data page that contains the details of single record for a data type?

A) Data transform
B) Lookup
C) Report definition
D) Connector

2. HOTSPOT
An online retailer creates a case type that processes and manages customer orders.
The checkout process has four steps:
1. Review Order: The customer reviews the items in order of add-to-cart selection and can adjust the quantity of each item and delete items to calculate and display the order total.
2. Select Shipping Option: The customer selects a shipping option to determine and display the shipping charge for their order.
3. Enter Delivery Address: The customer enters their delivery address to determine the sales tax, if applicable, and the application displays the calculated sales tax.
4. Enter Payment Information: The customer selects a payment option and confirms the grand total of the order.
For each calculation, identify the appropriate chaining option to maximize the performance.

3. How do you indicate the progress of a case towards resolution?

A) Update the case status on the appropriate steps.
B) Apply service levels to the assignment steps.
C) Configure a case notes field to capture progress information
D) Design intent-driven user interfaces.

4. A process routes loan requests to a specific loan officer based on the type of loan.
* If the loan is a mortgage, it is routed to Adam Ross.
* If the loan is for an automobile, it is routed to Julia Samuels.
* If the loan is an equity line, the case is routed to Don Smith.
How do you configure a router to ensure that case advances to the correct loan officer?

A) Route the case to a work queue using a skilled router.
B) Route the case to a worklist using a skilled router.
C) Route the case to a work queue using a When condition.
D) Route the case to a worklist using a When condition.

5. Which business need do you address through delegation?

A) A care supervisor wants to authorize a second opinion for an insurance claim.
B) A service representative must attach the appropriate form when emailing a customer.
C) A risk officer wants to adjust the income threshold for automobile loans.
D) A general manager must approve catering proposals that exceed EUR5000.

Solutions: