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Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:
| Topic | Details |
|---|
| Topic 1 | - Create engagement strategies using customer credit score
- Optimize the customer value in the contact center
|
| Topic 2 | - Share action details with third-party distributors
- Add more tracking time periods for contact policies
|
| Topic 3 | - Action prioritization with AI
- Avoid overexposure of actions
- Create a real-time container
|
| Topic 4 | - Define customer engagement policies
- Define the starting population
- Define an action for outbound
|
| Topic 5 | - Create eligibility rules using customer risk segments
- Define and manage customer actions
|
| Topic 6 | - Prioritize actions with business levers
- Contact policy and volume constraints
|
| Topic 7 | - Avoid overexposure of actions on outbound
- Essentials of always-on outbound
|
| Topic 8 | - Limit action volume on outbound
- Create an engagement strategy
- One-to-one customer engagement
|
Reference: https://academy.pega.com/exam/pega-certified-decisioning-consultant-1