Oracle 1Z0-1064-21 Q&A - in .pdf

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Sep 18, 2026
  • Q & A: 78 Questions and Answers
  • PDF Price: $59.99
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Oracle 1Z0-1064-21 Q&A - Testing Engine

  • Exam Code: 1Z0-1064-21
  • Exam Name: Oracle B2B Service 2021 Implementation Essentials
  • Updated: Sep 18, 2026
  • Q & A: 78 Questions and Answers
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Oracle 1Z0-1064-21 Exam Syllabus Topics:

SectionObjectives
Configuration and Setup- Service environment setup
- Business rules and service workflows
- User roles and security configuration
Reporting and Analytics- Standard reports and dashboards
- Analytics configuration for service performance
Integrations and Extensions- REST/SOAP services usage in B2B Service
- Integration with Oracle CX applications
B2B Service Overview- Core concepts of Oracle CX Service Cloud
- Oracle B2B Service architecture and components
Knowledge Management- Knowledge base configuration
- Article lifecycle and publishing
Service Request Management- SLAs and escalation management
- Service request creation and lifecycle
- Queues, assignment, and routing

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question #1

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

  • A. It does not require matching passwords between Engagement Cloud and DCS.
  • B. It enablesanonymous users to search the DCS knowledge base.
  • C. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.
  • D. It is configured exclusively via the Engagement Cloud Security Console.
Reveal Solution  Discussion  0

Correct Answer: B,D  🗳️

Question #2

Which two steps are needed to create a new business object in Digital Customer Service?

  • A. Map a Visual Builder Cloud Service business object to the object API.
  • B. Assign the new business object to a page.
  • C. Assign the new business object to a new component.
  • D. Assign object access roles to an administrative user.
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #3

Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

  • A. Manage Service Request Queue
  • B. Manage Service Request Categories
  • C. Manage Service Request Status Values
  • D. Manage Service Request Products
  • E. Manage Service Request Severities
  • F. Manage Service Request Resolutions
Reveal Solution  Discussion  0

Correct Answer: A,B,C,D  🗳️

Question #4

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

  • A. You must make the changes using the Page Composer tool.
  • B. You can modify the workflow to update field values within the SR object.
  • C. You will be required to code any new workflow actions in Groovy.
  • D. You can generate tasks for the SR object from the workflow.
  • E. You can define the workflow to run when certain fields of the SRobject are changed.
  • F. You can send an e-mail notification to specified recipients.
Reveal Solution  Discussion  0

Correct Answer: B,D,E,F  🗳️

Question #5

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

  • A. Incorrect configuration of the inbound profile option:
    SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
  • B. The configured frequency to retrieve emails is too long.
  • C. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
  • D. Incoming messages have a custom filter.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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