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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A) Setup the Loyalty Program as Primary
B) Setup the Member NPS Dashboard
C) Setup the Member Preferences Embedded Dashboard
D) Setup the Member Summary Embedded Dashboard

2. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Voucher
B) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
C) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
D) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

3. A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?

A) Create a Screen Flow
B) Develop a custom component
C) Create formula fields on Case Object
D) Embed Loyalty Member Profile Cards

4. A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A) Extend Expiration = member enrollment anniversary
B) Extend Expiration = no extension
C) Tier-model = fixed
D) Tier-model = anniversary

5. Northern Trail Outfitters (NTO) has launched a new promotion, which gives a hat and a pair of gloves to each member of the Loyalty Program that bought a coat in winter. However, winter has arrived, and the reports are missing information about the voucher definition of hat and gloves associated with any existing voucher and have found that there are transactions that contain the coat product.
Which two options should the Loyalty Administrator review to verify why the promotion vouchers associated with the members who have bought coats are missing?

A) That the promotion has specified the Current Liability Amount.
B) That the promotion has been created with the characteristics, correct dates, and the associated Voucher Definition.
C) That the member is a campaign member of the promotion campaign.
D) That the flow is active and has been created to apply the promotion.

Solutions: