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Peoplecert ITIL V3 Foundation Sample Questions:

1. The BEST processes to automate are those that are:

A) Simple and well understood
B) Critical to the success of the business mission
C) Carried out by lots of people
D) Carried out by Service Operations

2. What is the definition of an Alert?

A) A warning that a threshold has been reached or that something has changed
B) A type of Incident
C) An error message to the user of an application
D) An audit report that indicates areas where IT is not performing according to agreed procedures

3. The MAIN purpose of the Service Portfolio is to describe services in terms of?

A) IT Assets
B) Service Level Requirements
C) Functionality
D) Business Value

4. Which of the following CANNOT be stored and managed by a tool?

A) Knowledge
B) Data
C) Information
D) Wisdom

5. Which of the following is NOT the responsibility of the Service Catalogue Manager?

A) Ensuring that all operational services are recorded in the Service Catalogue
B) Ensuring that information in the Service Catalogue is consistent with information in the Service Portfolio
C) Ensuring that information within the Service Pipeline is accurate
D) Ensuring that information in the Service Catalogue is accurate

Solutions: