Google Professional-Collaboration-Engineer Value Pack (Frequently Bought Together)

A user has traveled overseas for an extended trip to meet with several vendors. The user has reported that important draft emails have not been saved in Gmail, which is affecting their productivity. They have been constantly moving between hotels, vendor offices, and airport lounges.
You have been tasked with troubleshooting the issue remotely. Your first priority is diagnosing and preventing this from happening again, and your second priority is recovering the drafts if possible. Due to time zone differences, and the user's busy meeting schedule, you have only been able to arrange a brief Hangouts Meet with the user to gather any required troubleshooting inputs.
What two actions should be taken on this call with the user? (Choose two.)

• A. Take screenshots of the user's screen when composing an email.
• B. Ask the user to send an email to you so you can check the headers.
• C. Use the Email log search in the Admin panel.
• D. Record a HAR file of the user composing a new email.
• E. Check the Users > App Users Activity report.

Your company has just received a shipment of ten Chromebooks to be deployed across the company, four of which will be used by remote employees. In order to prepare them for use, you need to register them in G Suite.
What should you do?

• A. In Chrome Management | Device Settings, enable Forced Re-enrollment for all devices.
• B. Instruct the employees to log in to the Chromebook. Upon login, the auto enrollment process will begin.
• C. Turn on the Chromebook and press Ctrl+Alt+E at the login screen to begin enterprise enrollment.
• D. Turn on the chromebook and log in as a Chrome Device admin. Press Ctrl+Alt+E to begin enterprise enrollment.

The CIO of your-company.com recently implemented a new compliance policy that requires creating a daily backup of management data in G Suite. You found a good third-party solution that can do exactly that, but you need to make sure that it has access only to the management mail and drive data. What should you do?

• A. Create a whitelist of trusted apps and allow users to access Google Drive with the Drive SDK API.
• B. Create a content compliance and routing rule that forwards mail and Drive data to your backup solution.
• C. Review third-party app access to API scopes, whitelist trusted apps, and block specific API scopes.
• D. Create a Service Account and enable G Suite Domain-wide Delegation to access management data.

Your organization migrated to G Suite and has been using an on-premises third-party SSO for authentication. Suddenly, users cannot access their accounts, and they are receiving the following error message: "This service cannot be accessed because your login credentials have expired. Please log in and try again." What should you do?

• A. Reset user passwords and have them try again.
• B. Update session control in the third-party SSO.
• C. Re-sync the third-party SSO server clock.
• D. Update session control in the G Suite Admin panel.

A company needs to create a Google group for the customer service team. The members in that group should be able to assign and track received messages, mark a topic as resolved, and add/edit tags to a topic. What group type should you use?

• A. Web forum
• B. Collaborative Inbox
• C. Email List
• D. Q&A Forum