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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A) GPE tracking snippet (JavaScript)
B) SIP trunk
C) WebRTC gateway
D) Predictive Router Agent

2. What is the primary function of an Action Map in Predictive Engagement?
Response:

A) To track queue length metrics
B) To define when and how to engage a visitor
C) To assign agents to digital channels
D) To forecast staffing requirements

3. When analyzing GPR performance, which two filters help narrow insights?
(Choose two)
Response:

A) Agent birthday
B) Business outcome
C) Interaction media type
D) Preferred language

4. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Agent Schedule Adherence Report
B) Contact List Summary Report
C) Skill-Based Routing Audit Log
D) Queue Comparison Report

5. Which two best practices apply when managing multiple action maps?
(Choose two)
Response:

A) Set clear priority rankings
B) Assign all to the same segment
C) Avoid overlapping targeting rules
D) Add routing script overrides

Solutions: