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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony & User Administration | 20% | - Voicemail and messaging setup - User, extension, and group configuration - Call routing, inbound/outbound rules |
| Topic 2: Installation & Initial Configuration | 25% | - License activation and feature enablement - System setup and basic configuration - IP Office Manager installation and usage |
| Topic 3: IP Office System Architecture & Components | 20% | - Software editions and licensing model - Networking and connectivity requirements - Hardware platforms and control units |
| Topic 4: Maintenance & Upgrades | 15% | - Backup and restore procedures - Software updates and system upgrades - Log management and monitoring tools |
| Topic 5: Troubleshooting & Support | 20% | - Common call flow and connectivity issues - Fault isolation and diagnostic methods - Alarm handling and system recovery |
1. On an Message Networking (MN), when configuring Authentication, Authorization and Accounting (AAA) servers _____.
A) the system may have both RADIUS and LDAP server types active at the same time
B) the system may have multiple types of LDAP server types active at the same time
C) the system can be configured to require a RADIUS server to use TSL/SSL
D) for a single AAA server type the system may have two servers configured
2. In a multiple Avaya Messaging Application Server (MAS) installation, which document tells you the services (such as Fax, Call Me, Message Waiting Indicator, Tracing) that should be enabled on each MAS?
A) Concepts and Planning Guide
B) Project Manager Master Implementation Guide
C) No document is necessary; all services should be enabled on each MAS.
D) Modular Messaging Administration Guide
3. On the first day of service you are doing post-cut support for a Modular Messaging 3.1 for Exchange system that your associate installed. He indicated to you that all acceptance tests passed. Two users are complaining that their Message Waiting Indicator light does not work and that when they log on to their mailbox via the Telephone User Interface they have no messages. You have confirmed that you can leave each of them a message by calling their number from your mobile phone and leaving a message, and you see it arrive in Outlook. You ultimately fix the problems for both users, but surprisingly each one had a different solution.
Which two solutions did you use to fix the MWI and TUI problems? (Choose two.)
A) One user was using Outlook Web Access to access messages; when he opened his mailbox with a supported version of Outlook the user reported it was fixed.
B) One user's mailbox was full and the Exchange administrator had Send Prohibit rules applied; when some messages were moved out of the Inbox it started working.
C) One user had an Outlook rule that moved voice messages out of the Inbox into a Voice Messages folder; when the rule was disabled the new messages caused the proper behavior.
D) One user had their Outlook set to deliver to Personal Folders; when this was set to deliver to the Inbox it started working.
4. You have a failed new installation while using the Configuration Wizard at the Avaya Messaging Application Server (MAS) Configuration section.
Which two actions should be taken to debug the installation? (Choose two.)
A) Check the Microsoft Exchange organization permissions.
B) Check the MMREP.XML FILE.
C) Check the Octel container for the MM permissions group.
D) Verify the WebLM/RFA license is on the machines.
5. Modular Messaging 3.1 for Exchange is installed. The Message Application Server is set up properly for fax, all users have FAXROUTE addresses, and the faxes meet the IPM.NOTE.FAX requirement.
Which two features are therefore enabled? (Choose two.)
A) Users can "print" faxes from the Telephone User Interface.
B) The GUI places faxes in a folder called "Fax".
C) Users are notified of faxes via the Telephone User Interface.
D) Faxes print automatically when received.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: A,B | Question # 5 Answer: A,C |
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