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Avaya IP Office Configuration and Maintenance Sample Questions:

1. A new customer reported an issue on their site in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones.

Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost. IP Office stops the call proceeding.
B) You need to buy additional licenses.
C) Embedded Voicemail is not running properly.
D) All cards may not be seated correctly.

2. What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?

A) Number: N;
Telephone Number: N"sipprpvider"
Feature: Dial
Line Group 20
B) Number: N;
Telephone Number: N"@sipprpvider.com"
Feature: Dial Line Group 20
C) Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D) Number: N
Telephone Number: N"@sipprpvider.com"
Feature: Dial
Line Group 20

3. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)

A) One-X@ Portal
B) VoiceMail Pro Client
C) One-X@ Portal for IP Office
D) Avaya telephones
E) IP Office Manager

4. A customer would like all incoming calls originating from the 719 area code routed to the Region719 hunt group. Which two steps are needed to program an Incoming Call Route (ICR) to meet this requirement? (Choose two.)

A) Enter 719 in the Incoming CLI field.
B) Add an Incoming Call Route for Any Voice with the destination of the Region719 hunt group.
C) Select the Receptionist hunt group as the fallback Extension.
D) Enter 719 in the Incoming Number field.
E) Edit the default ICR destination to Rogion719 hunt group.

5. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not a CCR administrator.
B) All of the CCR licenses are being used.
C) The CCR Agent is not logged into the telephone.
D) The CCR Agent is checked on the user's telephony tab.
E) The CCR Agent is in After Call Work (ACW).

Solutions: