Latest ITILFND_V4 Exam Dumps EXIN Exam from Training Expert Prep4sureGuide
Pass EXIN ITIL 4 Foundation PDF Dumps | Recently Updated 376 Questions
The ITILFNDv4 exam is intended for IT professionals who want to gain a baseline understanding of the ITIL framework and its concepts. ITIL 4 Foundation certification is beneficial for individuals who work in IT service management, IT operations, or anyone looking to improve their knowledge in the field. The ITIL 4 Foundation certification is a prerequisite for more advanced certification levels within the ITIL framework, such as the ITIL 4 Managing Professional and ITIL 4 Strategic Leader.
EXIN ITILFND_V4 (ITIL 4 Foundation) Exam is an entry-level certification exam that is designed to test the candidate's knowledge and understanding of the ITIL 4 framework. The ITIL 4 framework is an internationally recognized set of best practices and guidelines for IT service management. The ITIL 4 Foundation exam covers the key concepts, principles, and practices of ITIL 4.
NEW QUESTION # 180
Which TWO statements about an organization's culture are CORRECT? (Choose two.)
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization
- A. 1 and 2
- B. 2 and 3
- C. 1 and 4
- D. 3 and 4
Answer: C
NEW QUESTION # 181
Which is the definition of an IT asset?
- A. Any change of state that has significance for the management of a service
- B. Any financially valuable component that contributes to a service
- C. Any component that needs to be managed to deliver a service
- D. Any request from a user that is a normal part of service delivery
Answer: B
NEW QUESTION # 182
Which practice has a purpose that involves creating closer, more collaborative relationships?
- A. Service configuration management
- B. Release management
- C. Supplier management
- D. Information security management
Answer: C
NEW QUESTION # 183
Which service lifecycle stage provides the following values to the business?
- A. Service operation
- B. Service strategy
- C. Service transition
- D. Service design
Answer: A
NEW QUESTION # 184
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
- A. Continual improvement
- B. Monitoring and event management
- C. Service level management
- D. Service desk
Answer: A
NEW QUESTION # 185
Which practice would be MOST involved in assessing the risk to services when a supplier modifies the contract they offer to the organization?
- A. Service level management
- B. Change enablement
- C. Service request management
- D. Incident management
Answer: A
NEW QUESTION # 186
Which is a service request?
- A. Requesting an enhancement to an application
- B. Requesting a workaround for an issue
- C. Requesting information about how to create a document
- D. Requesting investigation of a degraded service
Answer: C
NEW QUESTION # 187
Which of the four dimensions contributes MOST to defining activities needed to deliver services?
- A. Value streams and processes
- B. Information and technology
- C. Partners and suppliers
- D. Organizations and people
Answer: A
NEW QUESTION # 188
Which statement about the known error database (KEDB) is CORRECT?
- A. It is maintained by incident management and contains solutions to be implemented by problem management
- B. It is maintained by the service desk and updated with the details of each new incident
- C. It is a part of the configuration management database (CMDB) and contains workarounds
- D. It is maintained by problem management and is used by the service desk to help resolve incidents
Answer: D
NEW QUESTION # 189
Which statement about service desks is CORRECT?
- A. The service desk should work in close collaboration with support and development teams
- B. The service desk should remain isolated from technical support teams
- C. The service desk should escalate all technical issues to support and development teams
- D. The service desk should rely on self-service portals instead of escalation to support teams
Answer: A
NEW QUESTION # 190
What should be done for every problem?
- A. It should be prioritized based on its potential impact and probability
- B. It should have a workaround to reduce the impact
- C. It should be diagnosed to identify possible solutions
- D. It should be resolved so that it can be closed
Answer: A
NEW QUESTION # 191
What is the CORRECT definition of service management?
- A. The capability of service providers to minimize their costs without reducing the value of the services
- B. A set of specialized organizational capabilities for delivering value to customers in the form of services
- C. A set of specialized assets for transitioning services into the live operational environment
- D. The capability of supplier to deliver services to providers in exchange for money
Answer: B
NEW QUESTION # 192
Which statement about the steps to fulfill a service request is CORRECT?
- A. They should include incident handling
- B. They should be well-known and proven
- C. They should be brief and simple
- D. They should be complex and detailed
Answer: B
NEW QUESTION # 193
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
- A. Problem management
- B. Continual improvement
- C. Service desk
- D. Incident management
Answer: C
NEW QUESTION # 194
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
- A. As a problem
- B. As a change request
- C. As a service request
- D. As an event
Answer: A
NEW QUESTION # 195
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
- A. 1 and 2
- B. 1 and 3
- C. 2 and 4
- D. 3 and 4
Answer: A
NEW QUESTION # 196
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
- A. Continual service improvement
- B. Service operation
- C. Service strategy
- D. Service transition
Answer: A
NEW QUESTION # 197
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