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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Contact Center Solutions | 20% | - Reporting, analytics, and workforce optimization - Routing, queuing, and call handling - Avaya Aura Contact Center overview |
| Topic 2: Deployment and Management | 25% | - Administration, maintenance, and licensing - Security, compliance, and troubleshooting - Solution design and sizing - Virtualization and survivability |
| Topic 3: Avaya Team Engagement Solutions Overview | 20% | - Introduction to Avaya Team Engagement Solutions - Benefits and business value - Avaya portfolio and product offerings |
| Topic 4: Solution Selling and Customer Engagement | 10% | - Customer requirement analysis - Solution recommendation and positioning - Value proposition and ROI analysis |
| Topic 5: Unified Communications and Collaboration (UC&C) | 25% | - Integration with third-party applications - Avaya Equinox and Aura solutions - UC&C architecture and components - Collaboration tools and endpoints |
1. Which two factors distinguish Avaya in the market? (choose two)
A) Distributed deployment and management
B) People-centric innovation
C) Separation of core, applications and devices
D) Closed single vendor approach
E) Open / Multi-vendor
2. When Avaya Aura Application Enablement Services (AES) accesses Communication Manager what can be said about Communication Manager?
A) Communication Manager must be operating in a survivable remote mode
B) Communication Manager must be operating as Feature Server
C) Communication Manager must be operating in the Avaya Aura Core
D) Communication Manager must be operating as Evolution Server
3. Which statement describes one of the features or options of the xt Executive 240?
With two screens it supports one for PC monitor and one for XTE display.
A) Presentation or content resolution of 1080p requires an optional license
B) It supports the addition of a second or third HDMI screen
C) It supports both the MCU9/SMB9 and MCU4/SMB4 options
D) Embedded multi-party conferencing requires and optional license
4. Although the basic Avaya IX TM Messaging solution provides many advanced features and capabilities, some of them require an add-on license Which of the following features requires an additional license?
A) Single sign on (SSO)
B) Text to Speech (TTS)
C) Sync with Office 365 & Google emails
D) Additional non-Avaya PBX integration
5. You are having a discussion with your customer about survivability. At a branch that has only SIP devices they have deployed a survivable remote Communication Manager and Session Manager on Appliance Virtualization Platform. The customer wants to know what happens when the connection to the Avaya aura core is down.
What are two things you can tell the customer? (Choose two.)
A) The Survivable Remote Communication Manager provides feature functionality
B) The Core Communication Manager provides feature functionality
C) SIP telephones fail-over to the Survivable Remote Session Manager.
D) SIP telephones fail-over to the Core Session Manager.
E) Local SIP device cache provides feature functionality
Solutions:
| Question # 1 Answer: B,E | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A,C |
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