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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To create business users
B) To restore system default settings
C) To assign accounts to business users
D) To scope the system

2. Which of the following are supported as part of the packaged integration capabilities when connecting SAP Cloud for Customer with CRM?
Note: there are 3 correct answers to this question.

A) Service requests
B) Recent orders
C) Social media profiles
D) Currency conversion rates
E) Opportunities

3. What can you use to hide a single value of Q Key user tool (KUT)

A) Code lists restrictions
B) Access rights
C) value field?
D) Personalization

4. What can you use to hide a single value of multiple value field?

A) Code lists restrictions
B) Access rights
C) Key user tool (KUT)
D) Personalization

5. in which of the following ways can a service technician record and manage time? Note: There are 2 correct answers to this question.

A) Automatically using start / stop buttons
B) Automatically using background jobs
C) Manually using service entry screen
D) Manually using time entry screen

Solutions: