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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

A) Conducting individual interviews with stakeholders
B) Asking stakeholders to complete a questionnaire
C) Using live workshops to map out the sales process

2. The scrum team working on Salesforce projects at Northern Trail Outfitters plans to review the current build with stakeholders to gather feedback. The business analyst will facilitate the meeting.
Which type of meeting should be held?

A) Daily stand-up
B) Retrospective
C) Sprint review

3. An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to- Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

A) A business process map detailing the existing step-by-step Quote-to-Cash process
B) A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
C) A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process

4. A business analyst has been asked to evaluate all of the reporting tools that Universal Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in functionality.
Which tool would help UC understand the existing functionality.

A) Value stream map
B) Process map
C) Capability model

5. Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

A) Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
B) Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.
C) Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.

Solutions: