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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three types of data are included in the interaction associatedwith a normal call flow?

A) Contact name
B) Service Request create date
C) Channel
D) Start time of the call
E) Agent name

2. What should you do to enable Password Reset in Digital Customer Service (DCS)?

A) Instruct users that they can only change their password by chatting with an agent.
B) Obtain the Change Password Link and add it to your DCS page.
C) Enablethe "Password Reset" option in the User Administration component.
D) Add the Password Reset component to your DCS application.

3. Which option describes the automated page presentation for incoming calls?

A) a feature that displays a detailed caller profile based on a customizable set of parameters defined for your customer when you answer your phone
B) a feature that displays a caller-appropriate application page based on a set of navigation rules defined for your customer when you answer your phone
C) a feature that displays a detailed caller profile based on your customer's country when you answer your phone
D) a feature that displays a caller-appropriate application page based on your customer's native language when you answeryour phone

4. Select three correct limits and restrictions when importing data from a file.

A) The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
B) Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
C) If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
D) Both create and update operations are available for imported records.
E) By default, the import starts immediately after itis activated.

5. Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A) an inbound message filter per sender
B) a configured profile option to schedule the retrieval of emails
C) an inbound message filter per time schedule
D) a configured job to process inbound emails

Solutions: