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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which five actions should you performto configure advanced routing?

A) Add product and category fields to the Live Help page of the Customer Portal.
B) Configure collaboration with external users who are not agent desktop users.
C) Create and activate a rule to route incidents to the advanced routing incident queue.
D) Assign guided assistance permission to a profile.
E) Define products and categories.
F) Assign advanced routing permissions to a profile.
G) Create an advanced routing incident queue.
H) Add Access Control to a navigation set.

2. Which two statements are true about safe mode in relation to add-ins?

A) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
B) It allows an agent desktop to log in to the application without any add-ins.
C) It allows an agent desktop to log in to the application with local add-in files.
D) It is a profile setting that must be enabled for a profile.
E) It is a setting that must be enabled at the interface level.

3. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Create a dashboard for the report.
B) Create andadd the distribution list to the schedule.
C) Create a schedule record for the report.
D) Set up staff accounts for the executive team.
E) Upgrade the permissions for the report toinclude the executive team.
F) Send a notification to the executive team that the report is available.

4. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
B) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
C) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
D) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.

5. Which two types of joins are available in analytics?

A) Inner
B) Peripheral
C) Internal
D) Outer LTD) External
E) Intersection

Solutions: