EXIN SIAMP Value Pack (Frequently Bought Together)

rhe corporate strategy of ZYX contains these objectives
*Ensure delivery against contracts
Invest in and train all ZYX staff
Control staff costs
Reduce operating costs
Be ready to adapt to change
Fhe ZYX SIAM strategy including the outline business case and outline SIAM model, has been created by the ZYXH CIO It will be considered for approval at the next neetmg of the ZYX Board of Directors in one week.
rhe strategy proposes that:
SIAMRUS is the external service integrator
ZYXS. ZYXD and the development team from ZYXUK will form a new internal service provider, led by the current ZYXS IT Director The ZYXS IT Director will continue to report to the ZYXH CFO in the new structure The ZYXS IT Director has e mailed a formal complaint directly to the CEO about this strategy She believes that a hybnd service integrator structure, using capabilities from both SIAMRUS and ZYXS, would be a better option for ZYX What should ZYXS do to get the ZYXS IT Director to buy into the SIAM strategy?

• A. Resend copies of the outline business case and the outline SIAM model to the ZYXS IT Director
• B. Remind the ZYXS IT Director that the ZYX Board of Directors will make the final decision on the SIAM strategy
• C. Carry out an awareness campaign to brief all staff in ZYXS ZYXD, and ZYXUK
• D. Ask the ZYXH CFO and ZYXH CIO to meet with the ZYXS IT Director to understand her concerns

The CEO has asked SIAMRUS to assist in the Discovery and Strategy stage. Given this stage, SIAMRUS is not appointed as the service integrator yet. The first task assigned to SIAMRUS is to analyze the current ZYX services and service providers.
OUTSCO has refused to provide any information to SIAMRUS because they are a competitor SIAMRUS still needs information to create a baseline assessment What is the best approach for SIAMRUS to get the necessary information about OUTSCO and its services'?

• A. Analyze the current and historic OUTSCO related incidents recorded in the ZYXS service desk tool
• B. Review the OUTSCO contract and performance reports with the ZYXUK service delivery managers
• C. Rely on the analysis of services and providers included in the report prepared by the CIO
• D. Ask the ZYXH contract governance team to formally instruct OUTSCO to provide the information

ZYXS has been appointed as the service integrator ZYXH will provide the retained capabilities The CEO has asked the ZYXS IT Director to prepare a governance approach for monitoring and measuring service performance that will support the achievement of the strategic objective to ensure delivery against contracts.
What is the best approach?

• A. ZYXH will review the performance of each delivered service in order to determine whether service levels have been achieved ZYXS will monitor its own performance, collect findings from the service providers, and collate these in a summary report to ZYXH
• B. ZYXS will assure delivery of the end to end service ZYXH will monitor the performance of ZYXS and overall achievement of the expected outcomes This includes ZYXH measuring the realization of benefits expected from the transition to SIAM
• C. ZYXH will monitor the individual service providers with whom they have retained legal contracts and report the findings to ZYXS ZYXS will then integrate this with data gathered from its own contracted service providers to produce an end-to-end report
• D. ZYXS will monitor and measure each individual service provider for fulfilment of contractual targets.Based on reports from ZYXS. ZYXH will assume responsibility for monitoring the implementation of any improvements with the individual service providers

ZYX has started the SIAM transition project The project team has recognized that a major factor to success will be managing people through the transition from the current operational model to the future SIAM model.
It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

• A. Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staff.
• B. ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them
• C. People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.
• D. There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

Project NEWGEN is in the Discovery and Strategy stage. SIAMRUS is assisting ZYX with the design of the SIAM model ZYX has decided to use OUTSCO as an external service integrator but they have not yet been appointed.
The CIO is concerned that the retained capabilities might not have the necessary capability to perform their new role in the SIAM model What is the best course of action?

• A. Create a framework for generic role profiles for the retained capabilities
• B. -Ask staff to apply for a new role with the service providers in the new SIAM ecosystem O . Create customized role profiles for all parties in the new SIAM ecosystem
• C. . Have the staff do assessments based on generic role profiles from a framework - Fire those staff from the original organization that are lacking SIAM skills
• D. Determine which staff has the right capabilities for their new role
• E. Ask staff to apply for a new role with the service integrator in the new SIAM ecosystem
• F. Ask the service integrator after they are appointed to create customized role profiles.