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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A) Create an adaptive model rule at the Issue-level.
B) Enable an action value in the prioritization formula.
C) Create a prioritization decision strategy at the Group-level.
D) Ensure that the propensity is enabled in Arbitration tab.

2. HOTSPOT
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.

3. To which types of decisions can Pega Customer Decision Hub be applied?

A) Determining how to optimize the product portfolio to increase market share
B) Determining the cause of a customer's problem
C) Determining how to retain a customer
D) Determining why response rates for a campaign in one region are below average

4. DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.

5. HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Solutions: