Microsoft MS-220 Q&A - in .pdf

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 28, 2026
  • Q & A: 107 Questions and Answers
  • PDF Price: $59.99
  • Printable Microsoft MS-220 PDF Format. It is an electronic file format regardless of the operating system platform.
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Microsoft MS-220 Q&A - Testing Engine

  • Exam Code: MS-220
  • Exam Name: Troubleshooting Microsoft Exchange Online
  • Updated: Jul 28, 2026
  • Q & A: 107 Questions and Answers
  • Install on multiple computers for self-paced, at-your-convenience training.
  • PC Test Engine Price: $59.99
  • Testing Engine

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About Microsoft MS-220 Exam Actual tests

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Languages: English

Retirement date: none

This exam measures your ability to troubleshoot the following issues: mail flow; compliance and retention; mail client; Exchange Online configuration; and hybrid and migration.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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MS-220 exam dumps

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Introduction of Microsoft MS-220 Exam?

Microsoft MS-220 exam is an exam of the Microsoft Office Specialist certification. It is a computer-based test that helps you to assess your skills and knowledge on email, calendar, and contacts management.

This exam is intended for professionals who have experience in managing email communications, scheduling meetings and appointments, creating and sending meeting requests, and working with calendars and contacts. Microsoft MS-220 exam dumps will boost your skills.

In order to pass this exam, you need to be able to demonstrate your knowledge on managing emails using Microsoft Outlook Web App (OWA), managing calendars using OWA; creating meeting requests using OWA; working with contacts using OWA; configuring OWA settings such as alternate languages and security settings; configuring mobile devices for Exchange ActiveSync (EAS).

Certification Topics of Microsoft MS-220 Exam

  • Troubleshoot mail flow issues (20-25%)

  • Troubleshoot Exchange Online configuration issues (15-20%)

  • Troubleshoot compliance and retention issues (25-30%)

  • Troubleshoot mail client issues (20-25%)

  • Troubleshoot hybrid and migration issues (10-15%)

Briefly explain the Objective of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is a certification from Microsoft that certifies you have the skills and knowledge to manage and administer Exchange Server 2010 in your organization.

The Microsoft MS-220 exam is about administering and configuring Exchange Server 2010 for an organization. The exam emphasizes the core tasks required to install and configure Exchange Server 2010, including planning deployment options, installing the required services, configuring message transport and connectors, configuring security features, managing user mailboxes, managing public folders, managing distribution groups and contacts, managing compliance features such as address books and journalism rules. Microsoft MS-220 exam dumps will enhance your skills.

In addition to the core tasks discussed above, candidates must also be able to plan for various administrative scenarios such as decommissioning servers or moving mailboxes between servers. Candidates must also be able to monitor Exchange servers using built-in tools such as the Event Viewer console or using third-party monitoring tools such as System Center Operations Manager.

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Hybrid Configuration Issues
  • 1. Free/busy sharing issues
  • 2. Hybrid Configuration Wizard issues
  • 3. Remote recipient synchronization issues
  • 4. Hybrid mail flow issues
- Troubleshoot Migration Issues
  • 1. Data Consistency Score issues
  • 2. Public folder migration issues
  • 3. Move request analysis
  • 4. Slow migrations
  • 5. Failed migrations
  • 6. Migration endpoint creation issues
Troubleshoot Mail Flow Issues20-25%- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Review and interpret message headers
  • 2. Troubleshoot delivery delays
  • 3. Troubleshoot send and receive issues
  • 4. Review and interpret message trace results
  • 5. Analyze mail flow rules and routing policies
- Troubleshoot Other Mail Flow Issues
  • 1. Analyze attachment blocking rules
  • 2. Troubleshoot inbox rules
  • 3. Interpret NDR data
  • 4. Identify triggered transport rules
- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Troubleshoot anti-spam policies
  • 2. Analyze spam classifications
  • 3. Validate SPF, DKIM, and DMARC
  • 4. Troubleshoot quarantined messages
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Troubleshoot SMTP certificate issues
  • 2. Troubleshoot hybrid mail flow
  • 3. Analyze SMTP protocol logs
  • 4. Troubleshoot DNS-related issues
  • 5. Troubleshoot SMTP relay issues
Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Public folder access
  • 3. Mail-enabled public folders
- Troubleshoot Recipient Issues
  • 1. Address lists
  • 2. Recipient configuration
Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. External calendar sharing
  • 2. Published calendar synchronization
- Troubleshoot Connectivity and Authentication
  • 1. Autodiscover issues
  • 2. Modern authentication issues
  • 3. Outlook connectivity problems
  • 4. Client access rules
- Troubleshoot Calendaring Issues
  • 1. Mailbox and calendar diagnostics
  • 2. Calendar permissions
  • 3. Delegation issues
- Troubleshoot Mobile Device Issues
  • 1. ABQ list analysis
  • 2. Mobile synchronization logs
  • 3. ActiveSync connectivity
  • 4. Device access rules
Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Compliance Issues
  • 1. Mailbox holds and recoverable items
  • 2. Retention policies
  • 3. Search and purge email messages
  • 4. eDiscovery permissions and actions
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. Encryption and decryption issues
  • 2. Encryption-related mail flow rules
  • 3. S/MIME troubleshooting
  • 4. External recipient access issues
  • 5. Protected message handling
- Troubleshoot Retention Issues
  • 1. Retention tags and actions
  • 2. MRM diagnostics and message properties
  • 3. Retention policy application issues
  • 4. Retention age calculation

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