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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Was ist der Zweck der Praxis des „Bereitstellungsmanagements“?

A) Zum Verschieben neuer oder geänderter Komponenten in Live-Umgebungen
B) Um sicherzustellen, dass die Dienste die vereinbarte und erwartete Leistung erbringen
C) Um klare geschäftsbasierte Ziele für die Serviceleistung festzulegen
D) Um neue oder geänderte Dienste zur Nutzung bereitzustellen

2. Welche Empfehlung gibt es zum Leitsatz „Ganzheitlich denken und arbeiten“?

A) Überprüfen Sie, wie eine Verbesserungsinitiative in kleinere, überschaubare Abschnitte unterteilt werden kann, die zeitnah abgeschlossen werden können
B) Überprüfen Sie die Service-Management-Praktiken und beseitigen Sie unnötige Komplexität
C) Führen Sie eine Überprüfung der vorhandenen Service-Management-Praktiken durch und entscheiden Sie, was beibehalten und was verworfen werden soll
D) Nutzen Sie die vier Dimensionen des Servicemanagements, um die Koordination aller Aspekte einer Verbesserungsinitiative sicherzustellen

3. Welcher Leitsatz berücksichtigt die Bedeutung der Kundenbindung?

A) Fokus auf Wert
B) Optimieren und automatisieren
C) Iterativer Fortschritt mit Feedback
D) Beginnen Sie dort, wo Sie sind

4. Identifizieren Sie die fehlenden Wörter im folgenden Satz.
Der Zweck des [?] besteht darin, sicherzustellen, dass die Organisation im Einklang mit den Zielen der Organisation kontinuierlich gemeinsam mit allen Beteiligten Werte schafft.

A) Vier Dimensionen des Servicemanagements
B) Praxis des „Service Request Managements“
C) Service-Wertesystem
D) Leitprinzip „Konzentration auf den Wert“

5. Was ist das erwartete Ergebnis der Nutzung einer Service-Wertschöpfungskette?

A) Kundenbindung
B) Wertrealisierung
C) Die Anwendung von Praktiken
D) Service-Wertströme

Solutions: