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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?

A) The date of the HP Care Pack Services purchase
B) One day after the HP base warranty expires
C) The date of the hardware purchase
D) The HP Care Pack Services registration date

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) Aftermarket Channel Facilitation Program
C) HP Channel Services Network
D) HP Contractual Services

3. How should you counter this objection: "Services cost too much."

A) HP Services allow you to choose from various options that best suit your needs.
B) HP standard warranty offers limited support for a short time period.
C) HP Services ensure that your equipment stays up and running.
D) HP Services give you predictability and greater control of TCO.

4. Which tool is recommended to find the right HP Care Pack Service for a specific product and check its
availability within a certain country?

A) HP Attach Widget
B) HP Care Pack Central
C) HP MySalesGuide
D) HP Support Center

5. Which type of HP service sends a trained technician to the customer business for hardware repair?

A) Offsite repair, offsite return
B) Onsite repair
C) Offsite repair, pick and return change
D) Accidental damage protection

Solutions: