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Huawei Certified Pre-sales Associate-Unified Communications Sample Questions:

1. Online customer service is the highlight function of Huawei Contact Center, including which functions? () (multiple choice of this question)

A) Text chat
B) Click on the video call
C) Desktop sharing collaboration between agents and customers
D) Click to call back

2. The following characteristics of the eSpace 7900 series IP phones are: () (multiple choices in this question)

A) Both support eSpace 7903X expansion board
B) 2 GE ports and support PoE
C) Full range of color screens
D) AAC-LC full voice codec

3. Agent monitoring is a highlight function. The following description of the function is correct? () (multiple choice of this question)

A) The administrator can switch the agent map to list mode.
B) If the administrator feels that there are too many agents on the page and it is not convenient to view them, you can configure the corresponding policies to filter out some agents.
C) The administrator can customize the background of the agent map, and upload the structure map of the office as a background for easy viewing.
D) The administrator can intuitively view the status of the agent, real-time traffic statistics and other information on the agent map.

4. By customizing the development of routing scripts, the system can implement flexible functions.
Which tool provided by Huawei can develop routing scripts. ()

A) Routing studio
B) VXML IDE
C) SCE
D) WAS Tool

5. In a multimedia conference, voice resources are on the MTU, and video and data resources are on the ECS. ()

A) FALSE
B) TRUE

Solutions: