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| Section | Objectives |
|---|---|
| Integration and Data Management | - Data management
|
| Metering, Billing, and Usage Management | - Meter data handling
|
| Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Customer Engagement and Experience | - Customer service operations
|
| Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
1. An energy company implemented Energy and Utilities Cloud and deployed the Utility Self-Serve Portal. The next phase of the implementation includes a requirement to show a consumption history graph on the Self-Serve Portal.
What three things are needed to meet the requirement?
A) Develop or configure integration between Energy and Utilities Cloud and the energy company's customer information system to get the monthly usage information
B) Develop or configure integration between Energy and Utilities Cloud and the source system that contains the required data
C) Use a standard graph component available in the Utility Self-Serve Portal Application as a starting point Then, modify the component and connect it to the right data source using integration procedures
D) Develop a new graph component to show the usage data, and connect it to the data source using integration procedures.
E) Ask IT where the most suitable source of data that provides the required usage detail is. Assess the next steps based on the findings.
2. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?
A) Salesforce Service Console license
B) Salesforce Contact Center license
C) Energy and Utilities Base Service license
D) Salesforce Field Service license
3. An energy company provides electricity to business customers. There are several cost components for electricity.
How would a consultant model these cost components in Energy and Utilities Claud?
A) Create child products for each cost component.
B) Create one child product for all cost components.
C) Create custom fields on the line item object for each cost component.
D) Create different pricing elements for each cost component.
4. The administrator of an energy company needs to manage the lifecycle of new contracts in Salesforce. After the generation of the contract, it needs to be sent to the customer for eSignature through DocuSign.
Which two features of Contract Lifecycle Management and OmniStudio can be used?
A) An Integration Procedure with an HTTP action is needed to integrate with DocuSign. which can be called from an Omniscript
B) The 'Send for eSignature' Velocity action can be used to send the last version of the contract document to DocuSign
C) An integration Procedure with a DocuSign Signature action can be called from an Omniscript to email the contract for signature
D) An Omni script can be configured, and a DocuSign Envelope action can be used to email the contract for signature.
5. An energy company must include a clause about additional operational costs in contracts that exceed 10 MegaWatts in their DOCX Template. The information about energy volume is already available in the Contract object.
How should the administrator proceed to include this condition in the document template to show this clause only when the contract energy volume is higher than 10 MegaWatts?
A) Create an Apex Class
B) Create a custom formula m DataRaptor Load.
C) Create a custom formula m DataRaptor Extract
D) Create a custom field in the Contract object
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: C |
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