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Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. ABC Telecom wishes to offer certain offers to retain its outgoing customers. They would like to give pricing adjustments across the catalog. They also want their agents to have the ability to give runtime adjustments and wish to have the approval process defined around the same.
Which feature should the Consultant suggest to address the above requirements?

A) Discounts
B) Adjustments using Context rules
C) Promotions
D) Customizations using CPQ Hooks

2. Which permission set allows end-users to leverage the Einstein Visit Recommendation feature in Consumer Goods Cloud?

A) Action Plans
B) Tableau CRM Plus Admin
C) Tableau CRM Plus User
D) Lightning Direct Store Delivery
E) Retail Execution Lightning Plus

3. Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?

A) Implement a Callout Orchestration item to execute a request on the fulfillment system for activation
B) Implement a Manual Orchestration item, assign it to the technician, and configure an OmniScript for the technician to capture the data
C) Implement a Milestone Orchestration item to execute a request on the fulfillment system for activation
D) Implement a Push Orchestration item, assign it to a technician, and configure an OmniScript for the technician to capture the data

4. United Telecom's (UT) current architecture has two systems, one which is sales facing (internal) and the other which is external facing (web channels). Currently, the product catalog is maintained separately in both systems. As part of their digital transformation, UT has introduced Communications Cloud.
What approach should a Consultant recommend for maintaining the product catalog during their digital transformation?

A) Maintain the product catalog in Communications Cloud Enterprise Product Catalog and use Digital Commerce APIs to extract the catalog to the web channels.
B) Manage the product catalog internally using Communications Cloud and use Cart APIs to expose the product catalog to web via OmniOut.
C) Maintain the product catalog in Communications Cloud and periodically synchronize to the web channels automatically.
D) Introduce a new product catalog primary application that will synchronize both Communications Cloud and the web channels when updates occur.

5. Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?

A) Category Manager
B) Store Manager
C) Sales Manager
D) Divisional Manager

Solutions: