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Avaya IP Office™ Platform Support Online Test Sample Questions:

1. A customer has two main receptionists using SoftConsole, however, two back office workers have the SoftConsole on their PC to take calls and cover for the receptionists when they are away from their desk.
During business hours, how many licenses are required for the two SoftConsoles?

A) 2
B) 6
C) 8
D) 4

2. A law enforcement organization wants to enable full-time automated authenticated recordings of speech from people calling an anonymous tip line, which is included as an option in their auto attendant.
What are the two essential steps required to set up Avaya Contact Recorder to achieve this objective? (Choose two.)

A) Configure a Tip Line folder in the Voicemail Pro drive with appropriate access controls.
B) Create a user for the Tip Line calls with necessary privileges.
C) Select the time profile for Recording with suitable policies.
D) Create a short code to start and stop recording with proper authorization.
E) Set the recording destination to VRLA with encryption and integrity protection.

3. When ISDN/PRI calls are being disconnected, what tool should be utilized to troubleshoot the issue?

A) SSA Snapshot
B) Debug Manager on DTE port
C) Debug View with default filters
D) System Monitor with enabled ISDN L3 filter options.

4. By which method are alarm notifications sent to an Avaya IP Office™ support engineer?

A) SMTP
B) System Monitor
C) TFTP
D) SSA

5. Which three statements are requirements for installing IP Office Server Edition on an Avaya-supplied server? (Select three.)

A) The Ignition process must be set to Server mode.
B) The Initial Configuration Utility must be used to set up detailed Midmarket Server operation.
C) The password must be edited and customer network settings configured.
D) It must be installed from the USB that comes with the server or the install image on the DV
E) The browser must have Java enabled.

Solutions: