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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
B) The quota settings were not active for the job.
C) The calling list being used was downloaded and overwritten during calling.
D) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.

2. A system operator has edited a current calling list though Editor. The list is not being used currently by any active jobs or processes.
Which two statements are true about this scenario? (Choose two.)

A) The modified list configuration can be saved as Active and be used immediately.
B) The modified list configuration can be saved as In Progress so that later changes can be madewithout risk of changing the live configuration.
C) The modified list configuration can be saved as Pending; the changes will become live upon the next dialing application restart.
D) The modified list configuration can be saved as Pending; then the system operator can rightclickon the pending list configuration and choose "Make Active" for the changes to go live immediately.
E) The Active list configuration must be deleted before saving the new configuration.

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The new completion code Is not available for use untilafter the next dialer restart.
B) The new completion code is an agent completion code.
C) The new code was not available because it was created on another dialer in the pod.
D) The agents was not aware of the new completion code.
E) The completion code was not assigned to a short-cut key.

4. A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A) Monitor may not be configured to display agents who are on break.
B) An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.
C) Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.
D) An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.
E) The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.

5. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) calling party number (ANI) by record
B) hard coding Automated Number Identification (ANI) on the Digital switch
C) carrier/phone service provider should suppress ANI from dialer
D) calling party number by Job
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value

Solutions: